← All work2025 · Operational Platform
Micro-credentials Operational Hub
Single self-serve hub for micro-credential operations: registrations, billing, eligibility, retargeting, and audit.
01
Overview
The shape of the problem.
Micro-credentials went from a side project to a flagship product line in a year. Operations were scattered across spreadsheets and sub-tools, and anything cross-cutting meant joining data by hand across five systems. The admin team needed proper tooling, and leadership needed dashboards they could actually trust.
02
Outcomes
- /01
Program operations now run from a single administrative surface
- /02
Cohort and program setup is self-serve; engineering isn’t in the operational loop anymore
- /03
Multi-program learning pathways for cross-cutting initiatives like industry-specific tracks
- /04
Billing visibility consolidated, with targeted retargeting workflows on top
- /05
Per-record audit history on registrations, eligibility, and grades
- /06
Contributes to the 40–60% reduction in manual effort across departments
Filed under
- Operations
- Billing
- Admin Tooling
- EdTech